Namely: When should you be recording your phone conversations? And are there any legal constraints involved? Let’s dive right in and take a look at both of those questions first. (And no, free call recording software and Skype won’t cut it.)īut first, let's look at some important details about recorded calls. There are a ton of legalities to be aware of, and to make sure you’re compliant and recording calls legally, you’ll need the right software. However! It’s important to remember that if you’re recording phone conversations for business use, you likely can’t just hit record. Often, you don’t even need special call recording software-your computer or cell phone probably has a built-in call recording function. Whether you need a record of your customer conversations and prospect sales calls for training or quality control reasons, there’s a variety of reasons-and benefits-to recording phone calls.
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